Helpful answers

A little clarity goes a long way.

What to know about choosing products, preparing artwork, placing an order and getting your merchandise where it needs to be.

16 answers

Starting your project

How do I request a quote?

Use our Request a Quote form and tell us what you’re looking for, along with any available details such as quantity, budget, delivery date, product preferences, and shipping destination.

If you’re still deciding what to order, that’s fine too. We can help narrow down product options based on your goals and audience.

Is there a minimum order quantity?

Minimum quantities vary by product and supplier. Some items are available in relatively small quantities, while others require larger production runs.

If a product’s minimum is higher than your project requires, we can usually recommend alternatives with a lower minimum.

Can you help me choose the right products?

Yes. You don’t need to know the exact product before contacting us.

Share your audience, purpose, quantity, budget, and timeline, and we can recommend products that make sense for the project instead of leaving you to sort through thousands of options on your own.

Are setup charges included in my quote?

Any applicable setup, decoration, or production charges will be identified as part of the quote whenever they apply.

Fees vary by product and decoration method, so we review them on a project-by-project basis rather than applying one standard setup charge to every order.

Making your brand look right

Will I see a proof before production?

Yes. For decorated orders, an artwork proof is typically provided for approval before production begins.

Review the proof carefully for logo placement, spelling, colors, and other details. Production begins only after the required approvals are complete.

What artwork files should I provide?

Vector artwork is preferred whenever possible. Common vector formats include AI, EPS, and vector PDF files.

If you only have a PNG, JPG, or another file type, send what you have. We can review it and let you know whether a different format or artwork conversion is needed.

Can you match my brand colors?

Many products and decoration methods can accommodate Pantone color matching or closely matched imprint colors.

Exact capabilities vary by product, material, and supplier. If color accuracy is important, provide your Pantone values or brand guidelines when requesting a quote.

What decoration methods are available?

Available methods depend on the product, but common options include screen printing, embroidery, laser engraving, debossing, heat transfer, full-color printing, sublimation, and pad printing.

We can help determine which method makes the most sense for your artwork, product, budget, and desired appearance.

Timing your project

How long does production take?

Production time varies by product, decoration method, quantity, supplier, and time of year.

The production schedule begins after required artwork and order approvals are complete. If you have a firm event or in-hands date, include it when requesting your quote so we can recommend realistic options.

Do you offer rush orders?

Rush production is available on certain products, subject to supplier capacity, inventory, artwork requirements, and your delivery location.

Let us know your required in-hands date as early as possible. We can focus the search on products capable of meeting the timeline.

Do you ship nationwide?

Yes. We work with organizations across the United States and can coordinate delivery to businesses, schools, event locations, offices, and other destinations.

Freight and delivery timing depend on the product, production location, destination, and shipping method.

Can orders ship to multiple locations?

Multi-location shipping may be available depending on the product, supplier, and project requirements.

If you need merchandise distributed to several offices, recipients, or event locations, mention that when requesting your quote so we can determine the best fulfillment approach.

Choosing and ordering merchandise

Can I order products I don’t see on the website?

Yes. The products shown on our website represent only part of the merchandise available through our supplier network.

If you have a specific product in mind, send us a description, photo, link, or example and we can look for suitable sourcing options.

Can I reorder a previous product?

In many cases, yes. Reorders are subject to current product availability, supplier pricing, minimum quantities, and production requirements at the time of the new order.

Send us the previous project or product information and we’ll confirm the current options.

Can I request a product sample?

Samples may be available for many products. Availability, sample cost, decoration, and shipping policies vary by supplier.

If you’d like to evaluate a product before placing a larger order, ask us about sample options for the specific item.

Can you source products for a specific budget?

Absolutely. Budget is one of the most useful details you can provide when requesting recommendations.

Whether you have a target price per item or an overall project budget, we can use it to narrow the options and avoid recommending products that don’t make financial sense for the project.

Start your project

Have a project-specific question?

Send us the details. We'll help you work through the options.